Resolve Tickets Faster, Delight Customers

Problem

Customers submit vague tickets like “It's broken” with no context. Support wastes time going back and forth asking for basic details.

Solution

Structured intake forms with conditional questions collect issue type, severity, affected users, and screenshots upfront. No more “Can you send a screenshot?” emails.

Problem

Urgent tickets sit in the queue while your team manually triages. High-priority issues aren't surfaced fast enough.

Solution

Auto-detect priority based on keywords and customer inputs. Route critical issues to senior support instantly. Slack alerts for high-priority tickets.

Problem

You have no idea if customers are happy after tickets close. Satisfaction is a black box.

Solution

Automated CSAT surveys sent after ticket resolution. Track satisfaction by agent, issue type, and time period. Branch on low scores to collect detailed feedback.