Current as of 25 Nov 2025
Privacy Policy
Welcome to FormMaster.io ("we", "our", "us"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform, mobile applications, or any services we provide (collectively, the "Services").
By accessing or using FormMaster.io, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use the Services.
1. What Information We Collect
We collect the following categories of information:
a. Information You Provide
- Name, email, and contact information
- Login credentials and account settings
- Billing information for paid users
- Form data and content created through our builder
b. Automatically Collected Data
- IP address, browser type, and device information
- Pages visited, time spent, and clickstream data
- Cookies and similar technologies (see section 6)
c. Third-Party Integrationsa
If you connect third-party services (like Google Drive, Stripe, Zapier), we may receive necessary data as permitted by the respective provider.
2. How We Use Your Information
We use your data to:
- Provide and improve our Services
- Authenticate and manage user accounts
- Send service-related communications and updates
- Process payments and invoices
- Respond to support queries
- Prevent abuse, fraud, and misuse of our systems
3. Legal Basis for Processing (GDPR)
We process personal data based on:
- Your consent
- The need to perform a contract
- Compliance with legal obligations
- Legitimate business interests (e.g., security, analytics)
You are solely responsible for the forms you create, the data you collect, and your compliance with all applicable laws (including GDPR, CCPA, HIPAA if applicable).
4. Sharing Your Information
We do not sell your personal information.
We may share data with:
- Trusted service providers (e.g., hosting, payment processors, analytics tools)
- Law enforcement or government if required by law
- Affiliates or business partners (only when necessary and with safeguards)
5. Data Retention
We retain your data:
- As long as your account is active
- For legal and compliance requirements
- Until you request deletion, subject to applicable laws
6. Cookies & Tracking
- We use cookies and similar tracking technologies to:
- Keep you logged in
- Analyze usage patterns
- Improve website performance
- You can disable cookies through your browser, but some features may not work as intended.
We do not offer pro-rated refunds for unused time unless required by law.
7. International Transfers
- Your data may be processed in countries outside your jurisdiction, including the United States. We ensure adequate protection via:
- Standard Contractual Clauses (SCCs)
- Data Processing Agreements (DPAs) with third parties
8. Your Rights
- Depending on your jurisdiction (e.g., EU, California), you may have rights to:
- Access the data we hold about you
- Request correction or deletion
- Object to processing
- Export your data (data portability)
- Withdraw consent at any time
To exercise these rights, contact us at: support@formmaster.io
9. Security
- We implement industry-standard security practices:
- SSL encryption
- Firewalls and intrusion detection
- Role-based access control
- However, no method of transmission over the internet is 100% secure.
Upon termination, your account and data may be deleted or archived. We are not responsible for any loss of data post-termination.
10. Children's Privacy
- FormMaster.io is not intended for children under 13 (or the equivalent age in your jurisdiction). We do not knowingly collect data from children.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We'll notify users of significant changes through email or our platform.
12. Governing Law
These Terms are governed by the laws of India. Any disputes shall be resolved in the courts of Andhra Pardesh.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or your data:
Email: support@formmaster.io
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